StubHub U.S. and Canada
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20k USD frozen, account blocked
I've been purchasing and selling tickets on the secondary platform "StubHub" for quite a while. Over the past several months, I have experienced serious and unresolved issues with my StubHub account, including multiple unpaid orders, withheld payouts, and unresolved disputes—despite fulfilling all obligations and providing extensive supporting documentation. To make matters worse, my account was suddenly locked without any prior notice. When I contacted support, I was told the decision was final: my account would remain permanently suspended, I would lose access to all funds, and I would be barred from creating any new accounts. I was given no detailed explanation. One support agent vaguely mentioned “multiple buyer complaints” and “issues with sales,” but refused to elaborate or provide any specific evidence. When I tried to contact the support team for a detailed explanation, I either received no response at all or was given mutually contradictory explanations: • Trust & Safety declined to provide any concrete reason for the suspension despite multiple requests. • Executive Customer Care wrote: “We have found that the buyer of one of their transactions is linked to the seller themselves. As a result, we have shut down this account, and it will remain blocked, and payments will not be resumed.” I categorically deny this allegation. • Customer Support also claimed: “Your account has been deactivated due to multiple instances of unfulfilled ticket orders associated with your listings. ” As a result, I still do not know the exact reason for the suspension. Furthermore, these accusations are untrue. In reality, nearly every disputed order on my account involved buyer fraud or situations where I followed the rules, yet was penalized anyway. For each such order, I submitted clear documentation to prove my innocence. I have continued to take every reasonable action to resolve the issue. I have spent months calling customer service daily, escalating my case via email to executive management, and filing formal disputes; however, none of these efforts have resulted in a resolution or a meaningful response. To date, over USD 20,000 remains unpaid or wrongfully withheld, including funds from multiple sales, previously promised credits, and amounts deducted to cover penalties that should never have been applied. This entire ordeal has caused significant financial strain, emotional distress, and exhaustion. I’ve spent countless hours preparing documentation, making international calls, and trying to defend myself through a broken system. I am fully prepared to provide extensive evidence and supporting documentation—including email records, account activity, ticket delivery logs, and customer communications—upon request. My sole goal is to resolve this matter with transparency and recover the compensation I rightfully earned through fulfilled obligations.