CE
Celebrity Cruises
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Booked what I understood to be a 12…
Booked what I understood to be a 12 night Alaskan cruise. When I received confirmation it was a 7 night. Went through the horrible process of calling them to cancel less than 48 hours after booking. They refused refund even though I was a regular customer. Now I see on the confirmation that they added an additional $1200 for vacation protection which I did not ask for. I don't recognize who these people are anymore. Need to chop heads beginning at the top and reset the culture of this company. Will be looking elsewhere going forward