Marsh & Parsons Estate Agents
View company profile →
Reporting them to the Ombudsman
My experience with this incompetent, shameless and unprofessional company has gone on for three years. A few examples: - They arranged for their contractor to carry out a window repair job (cost c. £10,000). The job was defective and carried out terribly (including installing some single glazing, which also happens to be illegal) and it has come to light two years later. When I complained, their excuse is that it's not their responsibility as it is a third party contractor and that the contractor has also ceased trading, but that it's also been too long. 2 years for windows costing £10k is NOT too long. It is also a lie that the contractors have gone out of business - I have checked Companies' House and they have simply opened a new company and dissolved the old one. - Marsh & Parsons' relationship with third party contractors, for whom they bare no responsibility is unprofessional. I was accidentally copied into emails between them, where the tone is overly friendly and the emails are full of kisses and smiley emojis. This is being reported to the Ombudsman and you can probably infer what that means about the overall nature of the relationship between Marsh & Parsons and their third party contractors. - They cannot be trusted with any quotes they obtain for works needed. For example, I was quoted £216 to tighten a loose doorhandle. Let this be your guide as to how overinflated the prices are for larger works. - Based on the fact I have had five property managers in three years (they all left the company), and each one weaker and less competent than the previous, make your own minds up as to what kind of place it is to work. - If you are in the unfortunate position where Marsh & Parsons are your property managers, I advise you not to accept any advice from them regarding repair works. There is no evidence that half of the work I had done was legally required, or even to make the tenants' lives easier. - Mid-term reports sent to me had text that was copied and pasted describing a different property. This became clear when I read references to rooms/features that do not exist in my property. When challenged, Marsh & Parsons said it was just an honest mistake. I paid a lot of money to have a property report done but hey, so what if they couldn't be bothered to complete it properly. - Did I mention that they charge 16% + VAT? I am completely at a loss as to what they in fact do for that money, other than making landlords' and tenants' lives a misery. There are many more issues with Marsh & Parsons, which I do not have time nor space to outline. The rest will be resolved through the legal route and the third party contractors are being reported to Trading Standards.