Lloyds Bank Insurance
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Financial support team a waste of space
Had a frustrating and frankly heartbreaking experience woth Lloyds' financial support team today. Spoke to an unsympathetic, robotic, barely English speaking customer service guy who made zero effort to understand my situation or help. Two weeks before Christmas Lloyds decided to restart charging me interest on my planned overdraft. The guy kept offering me a repayment plan (as per his script) despite me explaining in 10 different ways that I cannot afford one, I just need another 30 days of hold on interest charges to get me through Christmas. I have £100 left of my arranged overdraft until Christmas! None of this resonated with him at all, just robotically told me that they cannot put a hold on the charges. On top of this, he threatened to send creditors on me if I go into my unwarranted overdraft (very likely this month). Isn't their brand moto "by your side"? Perhaps their ads are addressed to their multi millionaire shareholders. Nothing about their attitude today felt by my side. Despite being their customer for almost 20 years!