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eSky Travel
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Paid for luggage and the want me to pay again
I made a booking of a return ticket Lima-Iquitos, and I paid extra for 10kg hand luggage. I got an email confirmation with the booking details confirming that 10kg hand luggage was included but when I retrieved my booking in the airline website I found out that I could only carry a personal item, not 10kg hand luggage. They are asking me to pay now 60USD (which I already paid while doing the booking) so the 10kg can be included. This company are scammers, even while I'm having their booking confirmation they insist that airline ticket only allows a personal item. I did not pay any money to the airline but to them and that was for a ticket that included 10kg luggage. Unbelievable!!!