Routes Car Rental
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No changes or cancellations…
When I made the reservation the only option was to pay now. I read the cancellation policy and it begins by stating the details to change or modify your booking. Only at the very bottom it says pre paid can't be modified. But the only option they give when booking is to pre pay. I needed to just modify my booking only a couple days after making the reservation and 2 months in advance and I couldn't. This is a horrible policy. Things change, airlines cancel etc. How can they be so unflexible. Now they have my money and I can't do anything about it. Make sure to read all the way to the bottom of the long policy. They should put this important detail at the top and somewhere more obvious at time of booking. Seems sneaky to hide it at the bottoms. Update: They wrote a reply to contact them and when I did they responded with the exact same reply as previously. No assistance at all even for a small change. I hope the pick up goes better.