Alfa Travel
View company profile →
Festive Break with no entertainment !!
My friend and I booked a Festive Break for 3 nights over New Year. It looked really good in the brochure, evenings of celebrations, entertainment, dancing, games, prizes. The hotel, food and staff were good but I didn't travel for 8 hours to Bournemouth for that, we went for the entertainment. Disappointing was an understatment. Alfa had booked in 3 coaches with 147 guests but the entertainment suite only had room for half that amount. As we were last sitting for dinner we along with many others couldn't fit into the suite. The room was packed tight with rows of tables and guests like sardines. On the first night we went out of the hotel into the cold to a pub which defeated the reason for travelling to Bournemouth. The next day we complained about it as it was New Years Eve and wanted to know what was happening that night about the room being too small. We were assured it was all in hand and they were opening up the 2 rooms. We came from dinner that night and found the suite jam packed the same as the night before but they had the corridor doors to the other room jammed open with 2 chairs. There was no entertainment in the other room, we along with many others were in the corridor or in the other room. This was totally unacceptable as we had been sold a festive break with entertainment etc. People who did get into the room were also disappointed, they said that the singers were 2nd rate and there was no games and prizes as stated in the brochure. It was disgusting we complained to customer service who told us they know they didn't get it right and offered a 15% of one of their hotels out of season. We refused and escalated the complaint to the manager asking for a cash refund. She got back to us and refused our request and told us to take it up with ABTOT. Alfa told us there is a charge of £180 to make make a complaint to them, it's no wonder they are so flippant and don't care about the service. I have since reported them to Trade Descriptions. I hope everyone else who was there does the same. I have read your reply stating you were disappointed with a 1 star. It was not even half as disappointing as my so called festive break. As for the entertainment not being up to scratch for the guests who managed to get into the room, many of us got no entertainment at all !!!