HA
Havaianas Store
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Amazing customer service
I placed an order for some new glitter flip flops and when they arrived a lot of the glitter from one of them was missing. When I checked returns info I realised I had to pay for returns! So I emailed photos to customer service to ask if I could return the faulty pair for refund/ exchange without having to pay the return fee. Their response (within 24 hours!) was to offer me the cost of my flip flops back in a gift voucher for their site with free shipping. And they did not want me to return the faulty pair. After reading the negative reviews on trustpilot I never expected the resolution I received. Thank you!