Absolutely appalling experience – avoid Halfords online
I ordered a dash cam from Halfords online and received what was very clearly a used item. The internal packaging was missing, there was no manual, and the box had already been opened. This is completely unacceptable for something sold as new. I called customer service straight away. I was told the issue would be escalated and someone would contact me. It took 10 days for that to happen – and I missed the call by minutes. I had to start the process all over again. Another 4 days later, someone finally called back and arranged a collection… which never happened. I then made three more calls chasing it up. Eventually, DHL collected the item with no warning. Three days after that, Halfords finally called again and offered a replacement. I refused - by then I’d had enough. I requested a full refund, as I no longer wanted anything to do with Halfords online. As of writing, I’m still waiting for that refund. This dragged on for over three weeks, wasted hours of my time, and included a full day lost waiting for a collection that never came. The customer service has been completely unacceptable - disorganised, slow, and nearly impossible to reach. I will never order from Halfords online again, and I strongly advise others to steer clear. A truly dreadful experience from start to finish.