Princess Cruises
View company profile →
A UK cruise aboard the Regal Princess
Having experienced many cruises always booking balcony or above this time I treated my daughter and son to a suite and this was the new medallion class, taking the time and trouble to book everything on the medallion app as Princess specify before the cruise and is mandatory and very time consuming - the medallions were not sent to us as as they are if you are from the USA - but had to be collected on boarding the ship Regal Princess in Southampton. We were very disappointed with attention to detail on this UK bound cruise, Staff are not properly trained, and were unable to deal with "the drink/gratuity/wi-fi packages" food was bland and everything broiled and wet - tasteless. We were never offered any extra vegetables at our dining table and were informed you really had to pay for a speciality restaurant for this sort of service - we had already paid for a suite and expected this extra service as I had experienced on Cunard with the Grill Suite we experienced on the Queen Elizabeth. All in all I would never travel with Princess again, having taken the time and to write to their Senior CEO Ms Jan Swartz in Southampton well over 4 weeks ago - signed for post - so they did receive the letter - but up to now - no response whatsoever. A most dissatisfied cruise passenger! Ms Swartz 'Do get involved' and answer the concerns of 'your' passengers.