Thameswood Veterinary Clinics
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A very negative experience for my pet and myself
I have to write a negative review for this vet clinic as my experience was not a positive one and rather weird to say the least. My cat had one slightly ingrown nail and I initially booked a visit to another vet clinic for claw clipping but they called the previous one, Thameswood, and the latter persuaded me to swap back to them which was clearly a mistake. Firstly, the price agreed in another clinic was £20 to clip my cat's claws, I explained the issue and the other place said they would do their best to help being ready to gently take out one slightly ingrown claw as long as it was not infected. Thameswood called straightaway and said they would do it for £35 if we come back due to knowing the history of my cat, not sure why I agreed to this, possibly due to the history situation, but they charged me in the end £50, a consultation price, not the agreed price, so they overcharged me without asking if I agree to this. Secondly, after a 5 minute job of clipping nails the the nurse came out to speak to me in a condescending and patronising tone trying to shame me for overlooking the issue, even saying my cat's paws will be amputated next time which was clearly an exaggeration and was not appreciated or was necessary as I came in to a vet clinic for a reason and expected a professional service which I could have done myself should my cat not bite or scratch during the process (she is also not a fan of claw clipping). Thirdly, my cat was infected with fleas after the visit as she started to lick and scratch straight after we visited the clinic, so this place is not disinfected for this issue and now I have another issue to deal with at home. Overall, a rather unprofessional and overpriced service and no customer satisfaction nor for the owner, nor for the cat as she has fleas now. I do hope that the manager will take notice of this feedback and take necessary measures to avoid such dissatisfaction and problems for the pets and owners going forward as it is not nice to be treated like that. I would demand a refund or sue if the issue was bigger..