Tomato Energy
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Avoid like rancid fruit!!
Tomato sound like a scam and it turns out they are. I joined in February for a cottage I am not yet living in, so only very sporadically use any power. I have submitted readings each month, showing how little energy I use, but instead of using these for billing, Tomato plucked an estimate out of the sky, 5 times higher than it should be, entered it in my list of readings (I was 300 miles away on the date they did this!) and despite my contacting them to request they pause the wildly overinflated direct debit, they took the money anyway. I spoke to various agents who all said "I'm so sorry, this shouldn't have happened" then made refund promises they didn't keep. In the end I had to contact my bank to recoup the money. Still no corrected bill, and now I am getting emails claiming they know nothing of the problem and asking me to start again from scratch, sending photos of my meter that I've already sent. When I ask for a call, they ignore me. Genuinely appalled that a supplier could be so incompetent - I would not recommend them to anyone!! ** Further to the response from Tomato Customer Care team, I understand that this is not the service you aim to provide - I am told this repeatedly when I contact you, but the point is you still have not corrected my bill!! Of course, this is the fault of the billing team - customer care have been nothing but polite and apparently helpful, yet everything you have promised has come to nothing, which is stressful to say the least. I would be so grateful if you could cut the smoke and mirrors and provide more actual 'care' and help. *** And a further update - I have just been sent another outrageous bill, based on fabricated 'readings', for the last month since I registered my complaint! Now I can't enter my own actual readings because they are lower than the crazy estimate!! Clearly I have cancelled my direct debit and will not pay until this is resolved. Next step the Ombudsman. Please note that any positive reviews for this company are based on phone operatives who sound like angels but have no power whatsoever against their devil firm.