Jura Watches
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Poor communication, late delivery of incomplete product.
Poor communication, late dispatch and recieved an incomplete order. I called them within 10 minutes of delivery to resolve the issue and the lady on the 'phone asked me to send photos and that they would only be able to begin investigating on Monday. No apology, just asked me to send photographs so they can investigate. Because of the poor attitude I have lost confidence in them and raised a complaint via PayPal. =update 1: they have emailed me refusing to cover the cost of returning the goods supplied "not as described". Here is a copy of their response to my communications (feel the empathy): "Good Morning, Thank you for your time on the phone earlier. Thank you for sending this through. As I have said, I am happy to look into this for you and I am trying to assist. These photos will help me locate the missing pieces so I can show our team. As I have advised, our dispatch team is not in until Monday. This means that if we locate the pieces we cannot physically ship them until Monday at least. If you do not wish to keep the piece, you will need to return it to our address." Would you like to deal with them?