Prime Property Management
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Repeated leaks, no accountability, and appalling communication
We have had an extremely poor experience with Prime Property Management. Our property has suffered from major leaks and flooding—not once but twice in the past year. Despite the seriousness of the situation, including the tenant being forced to vacate and stay in alternative accommodation, building management have consistently failed to take responsibility or provide clear answers. Even more frustrating, we have been asking them for over a month to share the email correspondence they claim to have sent to the insurers to progress our claim. We even copied the Managing Director of the company into the email chain, and yet there has still been no movement whatsoever. To date, they have not provided any evidence, updates, or meaningful support. Communication is slow, dismissive, and lacking in any sense of urgency or accountability. Overall, this has caused significant stress, inconvenience, and financial impact, and we would strongly caution other leaseholders or landlords about engaging with this company.