Musely
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No Black Providers in NYS in 2025?
I’ve had a frustrating experience with Musely, and I’d like to share my concerns to help others make informed decisions. First and foremost, I was disheartened to learn that Musely does not have any Black or African-American providers in New York City—or even in the entire state of New York. In 2025, this lack of representation feels like an intentional choice rather than an oversight. As an African-American man, I was seeking a provider who could understand the specific nuances of my skin concerns, but this option simply does not exist within their network. Beyond this, my experience with their consultation process was underwhelming and dismissive. I inquired about a prescription for a hyperpigmentation treatment that is widely advertised at Musely right now. I had already done extensive research on the medication, including its potential side effects, which I deemed nominal and manageable. However, when the doctor decided not to prescribe it (which fully is their right), I was left upset by their lack of engagement. Instead of providing a meaningful explanation of their medical rationale, the doctor simply said, “It comes with side effects,” and showed no interest in discussing my concerns further. This is a common experience with black patients in medical environments, regrettably. This dismissive interaction prompted me to ask if Musely had any African-American providers who might better understand my specific dermatological needs or simply interested and willing to educate me on their medical rationale. To my surprise, I was informed that they have none in my state. This lack of diversity, especially in a place as diverse as New York City, highlights deeper issues within their service model. On top of everything, I’ve found it nearly impossible to delete or cancel my account. The instructions provided in the app and online are incorrect, which feels like a deliberate attempt to make cancellation difficult. This is unacceptable and adds to my frustration with the service. Overall, my experience with Musely has been deeply disappointing. The lack of inclusivity, the dismissive consultations, and the poor customer support are not what I expected from a company in 2025. But not all is lost! Luckily, I was able to find a dermatologist outside of Musely who was very enthusiastic and interested in consulting with me properly. They provided a thorough explanation of their medical rationale and took my specific skin concerns seriously. This experience was a reminder of what good dermatological care should feel like. Hope this helps.