Princess Cruises
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Princess Refunds what a joke!!!!!!
I wish I could give a 0 rating. Our cruise was cancelled 6th May. We initially asked for a cash refund via our Travel Agent. We then received 2 emails in August (out of the blue) saying our FCC was in our account. We checked & yes we had a FCC. We queried this, our Travel Agent spoke to Charlie at Princess who confirmed this was correct (recorded by Travel Agent) so we accepted it & cancelled the request for cash refund verbally & via email. We then booked a future cruise using this FCC direct with Princess all we had to pay was £190 to make up the difference in the price. Duly paid confirmation invoice received PAID IN FULL outstanding 0.00. Two weeks ago we received an email (no explanation) with a revised invoice I thought I had received by mistake. I rang Princess spoke to Monica to query apparently our FCC was given to us in error no apology, no nothing, no explanation they had just removed it. Absolutely no way were they going to honour it or even compensate. Customer service WHAT customer service. Not helpful at all I told her to cancel & refund my £190 which I chased yesterday to be told it could be another week or more. Whilst talking to Monica I asked about the refund now FCC had been removed she was less than helpful. Firstly she intimated it had been paid back to Travel Agent & I should chase them for it. On pushing her further as to when it had been paid she admitted it hadn't been made but I had to speak to the Travel Agent. She could offer no timescale just kept repeating parrot fashion you will need to speak to Travel Agent. On speaking to Ruper (not sure of spelling) yesterday as well as chasing £190 I again asked about the original refund again no timescale given & she told me that I had to speak to Travel Agent. I then dared to ask if I booked a future cruise could the refund be transferred across as a deposit to be told NO (quite viciously) it doesn't work that way & that if we booked a future cruise we would have to pay a deposit. No chance of that happening. We love cruising we have sailed many many times with various cruise lines the majority being with Princess. 194 days since original cancellation and still counting, how long are they going to withheld our money??