Lloyds Bank Insurance
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Issues with Switch Over Process and Poor Customer Service
I recently switched over and regretted it from the very beginning. I activated the card and set up the online app, but every time I tried to speak to someone, I was given a number to call instead. Apparently, the switch wasn’t completed properly, so I had to redo it after several attempts. Now, I’m concerned because my direct debits are showing zero upcoming payments. I tried using the chat feature in the app, but it’s completely useless. The responses seem like canned replies from someone who has no understanding of banking, likely outsourced customer service. All they do is provide phone numbers to call, which defeats the purpose of having an in-app chat. What is the point of this app chat if it’s so unhelpful? I sincerely regret switching over. If I had read reviews beforehand, I wouldn’t have made this mistake. Please sort out your app and customer service experience.