Celebrity Cruises
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BEWARE .. No pre cruise customer service to sort problems
Oh dear ..poor experience. No reply to email sent three times in the last fortnight regarding a future cruise credit which .after we booked they then said we couldn’t use. Due to cruise in 6 days. Now our return flight has been cancelled ..they haven’t notified us of this ..found out by going into BA booking a week ago. They are flying us back 8 hours earlier than booked when there are later alternative BA flights. This means we miss the day to see Rome. We have no checked baggage included on the flight they’ve transferred us to. Booked through cruise.co.uk who say they are having a nightmare getting in touch with celebrity. I agree with other reviewer that it rather spoils the build up. Disappointing no one from celebrity bothers to comment on these reviews either.