Routes Car Rental
View company profile →
Would Absolutely Use Routes Again
We came to routes rentals a little cautious because of the reviews. I can't speak to others experience, but ours was stellar if a tiny bit unorganized. Considering that Routes was $2,300 less expensive, the value for money absolutely trounces our recent experiences with Enterprise and Budget. The Verdict: I would absolutely use Routes again, no question. Fantastic value for money. Simran was a standout employee, just lovely. The Good: Free upgrade from a compact to a lovely VW SUV, which was super clean and ran brilliantly. Not a single problem with the vehicle, just outstanding. The service at the desk was friendly. Their flexibility around coming from New Zealand with no credit card was astonishing. Enterprise and Budget have been massive problems in this area in the past. Every routes driver and desk worker was friendly, efficient, and knowledgeable. On return, the shuttle arrived about 10 minutes after we did, so fast. We were loaded onto the shuttle in no time and at the airport in about 20 minutes total. The Bad: We knew to return the car to the back of the building, but the exact dropoff location and the dropoff process were a bit confusing. They could do with more signage back there. Communication was poor. They answered my pickup questions about 5 days after we picked the car up. Fortunately there were no issues with the pickup. Airport staff guided us where we needed to go. The good was so good and the bad was so inconsequential that Routes is a no-brainer. Thanks Routes!