Celebrity Cruises
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Celebrity Cruises Customer Service…
Celebrity Cruises Customer Service levels have plumetted!! Trying to contact anyone by either phone (12 aborted calls after holding each time for between 45mins and 1 hour) and 4 emails gave no results. They are happy to take time to send me information on new cruises and shore excursions, but its virtually impossible to speak to someone. Worst of all other service providers who you can contact even if delayed. CC should have a system whereby you leave contact details and they contact you, holding on for 12 hours and sending 4 emails fruitlessly is hugely frustrating and does not enhance the "Celebrity Exprience". They laughingly have a Customer Engagement email address which should be re-named Customer Non-Engagement. After being a regular Celebrity cruiser, I for one am not prepared to accept such poor responses or contactability. Emails not responded to for nearly 10 days (so far!!) and I have given up on phone calling. I have no idea why you cannot contact when other similar travel providers are nowhere near as difficult to actually speak to. One hugely disgruntled customer now heading off to another cruise company who actually cares to respond to its clients. Shame on you Celebrity!!!