Gillian

Reviews by Gillian

MAKEUP

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Aug 13, 2025

Would recommend and use again

I hadn’t heard of this company before ordering and checked out reviews on here first. As they were mostly positive, and the Clinique powder I required was considerably cheaper than elsewhere, I decided to purchase. I made my last Tuesday and quickly received a confirmation email. By Friday, I had received an Evri tracking number. I became a little concerned when the Evri tracking remained at ‘We are awaiting your parcel’ for four days, so I emailed Makeup.uk to enquire when I might receive my item. I received a prompt response advising me that it can take up to 4 working days for the package to be delivered after dispatch, but that my item had been collected on Friday, as stated. Yesterday, a week after ordering, I received an email from Evri, stating that they had my parcel and the item has been delivered today - 8 days after ordering. Overall, I have been happy with Makeup.com and would use again, although I would advise that shipping information regarding timescales is vague and delivery perhaps a little slower than some other companies. I believe shipping is from overseas - in which case it might be useful if this was made clear to customers at the time of ordering, thus to avoid any misunderstanding. Thank you Makeup.uk for your discounted prices.

TH

Thomas Cook Airlines

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Jun 27, 2018

Typical Budget Airline

I’ve flown with Thomas Cook quite a few times, mostly without any significant issues. A budget airline so as long as your expectations are not too high then you’ll probably be fine. Two issues worth mentioning, if you prebook your seats and choose them at the time of booking, do not rely on the confirmation email that these seats are guaranteed. This happened to me. For some reason the seats I selected (and had confirmed via email at the time of booking) were not showing up on the website ‘manage my booking’ when I looked a few months later. I telephoned to be informed that my chosen seats hadn’t been reserved, and had actually since been selected by someone else! I had to re-select seats further down the plane when I prefer the front. I have also heard of this same issue happening to others. Thomas Cook couldn’t explain what had happened except that it may have been a change of aircraft in which case all original allocations may have been lost. Another poor experience was a 7 hour flight delay on return from Kos this June. Yes, these things happen, but Thomas Cook customer service was non-existent and the reps completely vanished. It was left to the Greek check in staff who supplied the (limited) information about where to wait and how to get free refreshments. Not their job surely? The only positive was the EU compensation was very easy to claim through the Thomas Cook website. I filled in a very short, simple online form and the £700 compensation was in my bank literally 10 days later. Certainly helped to ease my irritation with this airline.