Choice Hotels
View company profile →
About Quality Inn & Suites Tropicana…
About Quality Inn & Suites Tropicana Field St Petersburg, FL. This is a Quality Inn brand and it is not good for the company to have this type of issue happening to guests in a Hotel that carries what is supposed to be a trustful Quality Inn banner. I stayed at the Hotel from July 8 to 10 and I had a horrible and absurd experience. They take $100 deposit and they make up things not to give your deposit back. This is fraudulent and absurd. When I checked out I asked for a receipt for my $100 release as promised upon check-in. A man at the front desk was clearly upset because I asked for the receipt (that is because I had forgotten I stayed there before an year ago and they actually charged me instead of just authorizing and in order to have my money back I had to file a claim with bank of america and it took over a month to resolve) The man, which I believe is the manager and told me rudely to wait as someone would check the room first. Then he gave me a receipt that shows they charged me $50 for "cleaning Fees"!!!!He said the little wash cloth was dirty with make up!!!!! Absurd!!!!! I left the room perfect and there was nothing to justify this $50. Cleaning is included on the hotel price!!! They invented something to take the money from me. I debated and asked proof of what they were charging me for from the room and they refused. The person at the front desk was ignoring me and said I'm not giving your money back and that's it. He kept repeating it. I have multiple witnesses. It was horrible. Treatment horrible This is absurd and fraudulent and unlawfully. I stay at many hotels both for work and leisure. I also worked for over 10 years in hotels. This is the worst ever. In guest service, accommodation, cleaning etc. But to randomly take $50 from me is beyond bad customer service and I am not accepting it. Also, Breakfast (horrible as well) is until 9. I got there at 8:45 and they had already taken almost everything away and the lady seemed upset because me and another family arrived for breakfast at that time. There was no toilet paper in the room when I arrived and no hand towels and they refused to give me more than 1 and said they had no hand towels at all. Staff all seem unhappy all the time.