Apex Car Rentals Australia
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poor service experience from a regular long term hire customer
Hired a Mitsubishi oulander from Brisbane today. I am a regular customer at apex and my previous experience has always been fine. They dont do the best cars but given the competitive pricing I have preferred to use them. Customer service has always been okay. I was initially given a car with dirty interiors. The lady who attended was very polite and immediately spoke to supervisor and changed the car. The car had a cleaner interior but the exterior had bird poo. You would expect some decency from a large car company to offer customers clean cars. I went in again to inform some fault in in the interior and another person attended and told me that cars are not detailed and they don't record interior faults.I then mentioned about the bird poo and they just shrugged. The staff were polite but service is definitely declining. I have future bookings already booked and i am a bit anxious about the service from a company that I used to trust