Yorkshire Water
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Impossible to get hold of to discuss incorrect bill
Yorkshire Water have, for the second time in two years, sent me an incredibly high bill (almost £1,000). This is despite the fact that I pay my bills monthly via direct debit, I am a single person in a small flat and I am very careful with water usage, there are no leaks in my flat, so there is absolutely no way I could have used the amount of water they are claiming. Every time I call Yorkshire Water I end up on hold for over half an hour, then I cannot get through to a customer service representative, or the call ends abruptly once I do get through so I have to ring and wait again only for the exact same thing to happen. I do not have a problem with mobile signal in my area, so the issue lies with them. I have requested several call backs via their website which have not happened. They also do not reply to emails. It’s as if they are purposefully ignoring my contact attempts in the hope that I will give up and just pay the incorrect bill. Addition following response from Yorkshire Water: I have not received any communication besides the below response from Craig. I am, for privacy reasons, not going to share my details on here. Please write to the email address associated with billing account reference 543890220110000.