Anna W

Dec 20, 2019

Detail are not cared for with Great Jones, The properties themselves are great.

The was a lot of issues before moving in that required us to call in several times to our move in coordinator to check on the matter to find out if we were even able to move in. When we would call in, it was super impersonal and we felt that our case wasn't being taken care of. Great Jones knowledge of the properties they manage is very poor. They didn't know that the property had gas and we needed our line re-dug a few days after move in meaning for the first 5 days were lived there, we didn't have hot water or a stove to cook on. Our contractor had the best service of all the people involved, and he had said that he would try to get certain things fixed around the house before we moved in. Everything was fixed except for the black mold on our back porch that sat there for 3-week before it was touched and taken care of. Those are some issues that should have been (1) fixed before the house went on the market, or (2) fixed in the 3-week span of time when we made the commitment to rent. There have been several other issues involved that could have been caught if the property was properly taken care of before we moved in like the leaky sink, the stuffed up dryer vent, the doors could have had the same key because we were not provided with the back key which required me to buy new hardware and install it so we can access from the back, the address wasn't listed properly and still isn't clear because of our split property situation, and the windows still don't all shut, and the work around with the furnace that won't heat our house properly (with the urgency that Great Jones exhibits, our furnace will be fixed just in time for the Florida summer). These are just a few of the things that could have been caught before we moved in and no one was personal enough to notice these things until the contractor inspected the house and we are required to stay home from work for myriads of maintenance people that come in now.