Routes Car Rental
View company profile →
CAR PAID IN FULL IN ADVANCE, BUT NEVER PROVIDED.
I booked and paid in advance through EXPEDIA, and, when I showed up at the Routes office near the Calgary airport, they refused to give me the vehicle alleging that I needed "an international driver's license" (they had not expressed such request before that moment). I had to go to AVIS to get a vehicle (no international license needed, just my regular license from Sonora, Mexico). I got back home after our vacation in the Canadian Rockies, contacted EXPEDIA seeking a full refund, and EXPEDIA got back to me saying that Routes was refusing to return the money. NEEDLESS TO SAY, this has been a VERY BAD EXPERIENCE that speaks for itself. My name is Joaquín Cabrera.