Jo-Ann Stores
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My conversation with a person at Joanne's Fabrics
My conversation with a person at the Pompano Beach store located at 1131 South Federal today (23 April) at 11:56AM: Me: Good Morning, I need to get some fabric for.... Joanne's Sales Associate: We are not open, you have to go online. Me: I am aware. I need some help with ordering fabric online. May I speak with someone who can provide some guidance regarding ordering fabric online? Joanne's Sale Associate: We don't have anyone here that can help you. Me: OK. I'll contact another store. Thanks. Hangup 12:14PM: Same store... Me: Do you have a manager on duty there? Joanne's Sale Associate: Yes we do. Me: May I speak with her or him please. Manager: Hello. Me: Yes. I called at 11:56AM and talked with someone who was very unhelpful. (I go on to describe the problem). Manager: I am having a hard time hearing you. Me: Is this better? Manager: Yes. Me: I am frustrated because I was told there is no one at your store to give me some help and guidance with ordering fabric online. How do I order fabric that I may or may not be able to return if I can't get guidance first? What's the point of Joanne's fabrics if you cannot or will not help your customers before they order online? Manager: You want to order some fabric? Me: Never mind. I am really frustrated and wanted you to know. I will complain to your corporate customer service instead. IT'S SO SAD THAT SOME PEOPLE ARE NOT MAKING ANY INCOME AND WILLING TO HELP GENERATE SALES YET, JOANNE'S SALES ASSOCIATES ARE GETTING PHONE CALLS FOR HELP IN ORDERING ONLINE AND THEY DON'T APPEAR TO CARE.