Mr. Delivery
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NO DISCLAIMER TO FORFEIT MONEY IF DELIVERY IS NOT COLLECTED
i was unaware that I couldn't be reached at the time I needed to collect my food. I called your customer service reps, simply to be told by the first person that because I couldn't collect my order "there is nothing we can do for you". I drove to the restaurant thinking that the food was returned, it was not. I called you a second time, I was told that the food was not taken back, it was taken to the driver "hub" for processing..! I asked her, "I paid for my food can I have a refund"? She said "It is not possible, I simply forfeit the money I paid" What kind of procedure is this, and who is eating free pizza??!!! Where is the disclaimer for this procedure on your app. THIEVES, don't tell me you threw the food away. Why not return it to the store and have the customer pay a penalty for fuel used to return the pizza. more importantly, WHERE IS THE WARNING/DISCLAIMER!!! I will go to every possible platform to make you guys famous for this absolute useless, unprofessional mandate. How the hell do you tell a customer "there is nothing we can do for you, and you forfeit your money" DAYLIGHT ROBBERY, HOPE YOU CHOKE ON MY PIZZA. LOSERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!