Chris Bell

Chris Bell

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1
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1 out of 5 stars
Average rating

Reviews by Chris Bell

HI

Hilton Car Supermarket

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1 out of 5 stars

Really bad experience with Hilton Car Supermarket, Milton Keynes

We purchased a Skoda Octavia on the 21 June 2024. On the test drive the tyre pressure warning light was showing on the dashboard. The tyres where checked and inflated by the salesman. The light came on again. There were some minor scratches which we asked to be polished out prior to collection. There was no V5 document. I asked that the tyre pressure light be sorted prior to collecting the vehicle the following Friday 21 June. We left a £500 payment. I was due to receive a call during the week however received nothing. I phoned on the Friday of collection (21 June) and spoke to Sean (I believe), however he was of no help and passed me off. We turned up at the garage and the salesman Alex was not around. When he did arrive after 30mins or so he looked surprised to see us. He then disappeared. When he eventually returned he mentioned a warranty and asked if we would like to purchase. We couldn't because there was no information. On the sale he put 3 years warranty rather than 1 year. He also missed of the V5 document £25 payment from the sale. We had to pay £25 to replace it. When we left the garage the tyre pressure light came on after a few miles. I checked all the tyres and noticed that all 4 tyres where over inflated. I set them at the correct pressures and reset the tyre pressure setting. When I took the car out for a test drive the tyre pressure light came on again. I decided to take it to my local tyre garage for a check. They confirmed that there was no issue with the tyres however they believed there was an issue with the tyre pressure sensor. I didn't drive the car the following week due to being away on holiday. I decided to phone Hilton on 1 July when I returned, however the number was redirected to Warranties 2000 who advised what I needed to do. Having taken the car to a local garage I was advised that the tyre pressure sensor was faulty. I was advised that I would need to claim through the policy. I only purchased the car on 21 June and my first contact with Warranties 2000 was on the 1 July. I then received an email confirming that I would receive £198.13 to cover a repair cost of £270.13 which would leave me out of pocket. I phoned Ellie at Warranties 2000 and she sorted everything so I didn't have to pay anything. So my issue with Hilton Car Supermarket is as follows 1. Sold a car that wasn’t legally fit for the road, having asked for the tyre pressure warning light to be checked and sorted. 2. Miss sold a warranties policy that every claim I make I will be out of pocket. This was not advised at purchase with the limited information provided. 3. Had to pay £25 for a new V5 document when Hilton should have provided the document or at least paid for the new one. 4. Scratches not polished out prior to purchase. 5. Mileage at sale incorrect. 6. Lack of communication, responsibility, ownership and competence. Also given that I’m still within the 30 days window from purchase on the 21 June 2024, I’m in my right to ask for a full refund. Within 30 Days of Purchase, The Consumer Rights Act 2015 gives you the right to ask for a full refund in the first 30 days after buying any product that proves to be faulty. This includes new and used cars. The law states that a vehicle must be of satisfactory quality, fit for purpose and as described.