Talk Home Mobile
View company profile →
Sudden change of T&Cs to the detriment of new customers
Very sneaky move of the goalposts from TalkHome Mobile. I signed up to a 30 day rolling contract and within days received an email advising of a change to the Terms and Conditions. Absolutely no mention in the email that they were changing the basis of the contract from a 30 day rolling contract to a 12 month minimum contract, and giving you two working days to ask to cancel your subscription. Based on that level of poor customer experience I have requested cancellation with immediate effect. EDITED 13 June : Fair play to THM, they realised they'd scored an own goal, and indeed have sent an email confirming the enforced 12 month contract will not now apply. Also full marks for processing my cancellation request promptly. However, the reputational damage to their name has been done as far as I am concerned, and I will not be renewing my custom with them. I've increased the score to 3 stars, however, as they did send the SIM relatively quickly, promptly responded to emails, and reversed their decision within days of their error. I did also lodge a complaint with OFCOM, so wonder whether a quiet word was had with them.