LMF Energy Services
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Sales push doesn't inspire confidence in work quality
Dislikes: 1) They seem to be a sales organisation with no technical staff. They told me they have permanent staff but the surveyor turned out to be a contractor. (We had a bad experience with Prime Stairlifts who were a similar sales front and we only found out after we kept getting different contractors coming to do the work after we had paid a deposit. (The contractors just want to be in and out and get paid they have little incentive to do an excellent job.) LMF don't seem to remember they have already called and i got calls from different people whom I had to inform their colleagues have already rung about this. 2) They are not forthcoming with information and keep pushing to get the installation started despite being told multiple times that I want to see the specs of the installation to decide whether it is worth the risk to have the installation done. When I finally got them to email me the specs they sent a huge number of documents - I opened one at random to see that they have noted I have a 'concrete' roof - which is not true, it is stone tiles, so it doesn't give me confidence that they are doing a good job. Once they have installed the panels and disappear I will have to live underneath it and it will be very difficult to get anything done to fix any problems especially given LMF are over in merseyside and not local. Overall I get the impression that they are in a hurry to get the job done and disappear to get funds off the government and then get on with someone else's place. I think there is something wrong with the incentives setup by these ECO schemes, and I worry that shortcuts will be taken that I will only find out much later (the work is only guaranteed for 2 years on a property that has been around over a century iirc..). Currently I am not at all keen to proceed but I will try to read through the remaining docs before I make the decision. Like: They tried to answer questions on phone initially and rebooked the survey when first surveyor was unable to arrive on time.