Jo-Ann Stores
View company profile →
Last weekend I went to JoAnn's to buy a…
Last weekend I went to JoAnn's to buy a certain product. I had a coupon that said I would receive a specific amount off if I spent a particular amount. When I got to the counter I found I couldn't purchase said product using the coupon (I could get money off if I spent the right amount but the product I wanted to buy couldn't be applied to the coupon). I read that coupon multiple times BEFORE I went and no where was that information presented. I didn't buy it and came home to email Joann's. I also had a question from another business that I emailed as well. I have still not heard from JoAnn's except their automated answer but the other store not only contacted me THAT day (Saturday) but reached out to me personally. Perhaps the elites at JoAnn's could take a look around at other companies and find out what these businesses are doing right and HOW they're doing it. (and training their people to not just take peoples money but how to do some of the hobbies that they're trying to sell?).