American Water Resources
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Terrible experience
Terrible experience. After getting my claim number, you rep upsold me into bundling my plumbing insurance with electrical etc. I needed PAWC to locate my curb shutoff valve in order for the plumber to replace my main water shutoff valve. PAWC said that someone would be there with in 72 hours to locate my curb shutoff valve. It took over a week for them to come out. This was only accomplished after I had to change my Friday schedule and made a personal trip to the PAWC offices in Mechanicsburg. I called my plumber to schedule a time to replace my main shutoff valve. I was told to call AWR to reopen my claim. When I did AWR told me my claim was closed and could not be reopened. Why? Because Since I had now bundled my plumbing with electrical and etc., I had to wait another 30 days to make a new claim. I asked to talk to a supervisor and I was told he or she was not available but they would give me a call. I am still waiting. Terrible experience.