Five Star Properties and Bliss Beach Rentals
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August 2020,
August 2020, Upon arrival, we notice the house had no exterior lighting within the entrance way of the property. So, I had to use my flashlight on my cellphone to access the property through the garage at 830 pm. The place is beautiful & in a great location BUT!!!! It seemed the entire house was barley cleaned, and was clearly not disinfected for COVID. The rug, couches, dining chairs and the bar stools at the breakfast area was filthy. Moving on the showers on first & third floor was clogged up. There was sand everywhere several bed liens were dirty. We had to do laundry and the Kitchen Utensils (Knife) were rusty. No exterior pool lights on one side of the pool the hot tub water was cold, rooftop lights were out. Basically, everything that was advertised was there. Unfortunately, the condition of certain things that drew us to the place was in poor condition. I placed an emergency call along with an email to property management with Five Star Properties approximately 9:30pm. I didn’t receive a response back until 10am the next morning. Andy stated I guess you had some issues with the property. I stated my issues and he stated he could have somebody set up to come out to clean the furniture today “IF WE LIKE” our he could cancel cleaning service whatever easier for me. I did not realize I was going to have so many issues. The cleaning crew, along with Pool & WIFI Maintenance, all arrive between 4pm-5pm. They cleaning lady was extremely rude. The lady asked me” what wasn’t cleaned. They steam cleaned the furniture and rug on the second floor which again delayed all plans due to No- One was able to access the second floor and wouldn’t be able to sit in the dining area or sitting room until 4-5 hours later. The third-floor bathroom water was freezing cold, the microwave on the second floor repeatedly throughout the break box. The Maintenance crew did not exit the property until 8pm. So, our original plans were ruined due to no lighting to conduct a balloon release with other ongoing issues. I do have documents. The house was beautiful but clearly no one has visited this property on the site and it is being completed overlooked. The experience was terrible and for the price we paid to stay here, it was NOT worth the price to say the least. I DO NOT RECOMMEND…