Orbit Car Hire
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great car but unnecessary stress where there was no need for it.
The experience in general was very good. The car was new and in a very good condition, and for a very reasonable price. With that, the representative was late to give the car - despite us being 1 hour later than the arranged time, the car was only returned by the previous lender 30 minutes into the time we arrived. Needless to say it wasn’t very well washed nor cleaned - in fact, they poured some water from a 0.5l bottle on the windshield and roof and that was that. The rental company gave us a bit of a hard time with the deposit, as they didn’t believe our credit card was indeed credit because it didn’t say so on the card itself (as it never does on the UAE cards). I had to prove this through my banking app, after showing multiple other cards. When the representative eventually tried to block the deposit, everything went through smoothly, I just wish it would’ve happened sooner and without the unpleasant interrogation. Deposit was released even before the car was returned, so brilliant experience there. Upon return, the rental company representative claimed the car was very dirty - it indeed had some insects from driving on the highway. Problem was, the company did not mention the car had to be returned washed (I’ve rented cars all around the world and nowhere was that a requirement). The representative did not speak any language but Arabic, and after some translation troubles requested an additional cleaning fee. Not an issue, but unpleasant experience and we would’ve washed the car before arrival had we known it was a requirement. Overall, a pleasant experience with a few minor notes.