Musely
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needs a lot of work
I think the product is good overall but there are a variety of issues with the customer journey, UX and packaging. 1) first I couldn’t get any product out and waited 2 days for instructions on how to get it out. Then it ran out quickly ... or so I thought until I used a wrench to ply open the bottle and realized there was a ton of product stuck in the bottle! 2) second order came in the wrong packaging! (A script!) - so waited 2 weeks to get a proper customer service response to figure it out before I could use it. Phone line is BS- just loops you back to email and reps don’t read the full context before sending mostly automated responses. 3) no way to update the calendar/plan tracker to accommodate for these missed days - product/UX team this is ridic 4) don’t trust the derms are really looking at your skin photos before making recs. Feels automated