GO Rentals New Zealand
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Dishonest, deceiving and no customer service
I don't appreciate the dishonesty and lack of clarity from the staff when we hired a car to have a snow holiday. Vehicle was provided with snow chains, which obviously reading all the below reviews, staff is aware rash happens. We had our chains fitted by a professional before we get to the mountain. Upon dropping car off, it was inspected by 2 people and was ok. But suddenly 2 weeks later we get to pay a $3,000 bill to fix a rash that apparently happened from us. And they would give us the difference of what it would end up costing. Obviously staff is well aware of the issue happening and they just go ahead and charge anyway no matter what you say. I even sent them a picture of how the chain was fitted and it shows no excess chain hanging. But it won't matter to them. Chain rash is not covered by insurance also but noone will tell you. Instead they expect you to read the whole agreement which says it there apparently. I asked we can negotiate the amount as I don't feel its fair what they have done but they ignored my comment. Very deceiving as a company staff doesn't care enough cause obviously they will do whatever. And absolutely no customer service at all from their side. Would not recommend. Will look into raising with the tribuneral in NZ and put a formal complaint in with the consumer affairs in NZ also.