Regine Wong

Order in advance and then still have to wait

Order in advance and then still have to wait

Jo does not support their product by selling insurance instead…

My new hp laptop which is still under warranty has no sound for 20 days now. I called ho support 3 days in a roll. The robot cannot hear . It took 20 calls to get to 3 support reps. 1st one seems to fix it on 6/23. 6/24 a drives update cane in and broke it. Call 6/24, the rep that their system is totally down. Called 6/24, 1st rep hung up on me after saying he will remote control for 30 mins but never did. Do he had no idea what to do. 2nd one reset to factory setting and now all files are still there and laptop keeps restarting nonstop saying it ran into error. So he totally hack it up. Never call 8002328009 even though ho listed it as the # to call for support cases as it is full of health insurance promotions. I guess ho cannot make any money now abd they have to sell health insurance. They have no desire to fix any of their problems

Customer services don’t care

Bonne qualité