Bargain Rental Cars
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Horrendous service and unbelievably rude
I booked a car 2 weeks in advance through discovercars, initially they sent me an invoice that is $30 more than the quoted price, only to honour the original quote after I complained to discovercars. Then they unilaterally changed the booking time from 1PM to 2PM without telling me. When I showed up at 12:45 they claimed that this was "system error". Mind you the confirmation email I got was straight from BRC after I filled in my info on their website, which showed 1PM and not 2PM, so I call bullsh*t on their claim. The "manager" initially got all friendly and promised to "take care" of me and would go to their other carpark at the airport and get me a car on time. They also had an available car of a higher class and any honest business would provide me this as an upgrade free of charge, but not this business. At 1:15 the guy was still chitchatting with another new coming customer. When I came to ask for my car again he told a staff to push me away from their garage and slammed both doors in my face. Unbelievably rude guy. I got my car at 2:15 but he still insisted I return it at 1:00 PM on the last day. Avoid these dishonest people at all cost!!! A little cheaper sure but the experience totally ruined my trip at Christchurch, and I had to cancel one event of the day due to not having the car on time.