SO
Southern Water
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Exceptional service from James Thompson
James Thompson went above and beyond yesterday to assist four neighbouring properties that were without water. He took the time to inform us all about the cause of the problem and clearly explained next steps. When a Council representative arrived at a neighbour's property, James assisted him as well which he did not need to do. I was completely in the dark about what was going on and had no update from the Council who was unable to fix the water issue and left without an explanation. Thankfully, James later came to my door with a full update, which I really appreciated. He was professional, caring and provided excellent customer service.