Feit Electric
Read all reviews for Feit Electric →
Customer service is reprehensible
My experience with LIFX, now under Feit Electric, is a warning for any potential customer. After purchasing an expensive product, I found myself abandoned by the company when they stopped supplying essential power adapters. Promises of availability turned into years of waiting. When finally escalated to a support manager, Holden, the response was dismissive and evasive, shifting responsibility to previous owners and undermining my status as a long-time customer. Holden’s cold reference to me as a "former customer" is an insult, considering my continued purchases. This blatant disregard from LIFX is appalling. It reveals a company more interested in hiding behind legal technicalities than supporting its loyal customers. Such a lack of accountability and respect is not just disappointing; it’s a betrayal of customer trust. This experience is a clear sign: LIFX, under the helm of Feit Electric, has failed its customers spectacularly. Beware of a brand that treats loyalty and customer service as afterthoughts.