East Coast Car Rentals
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I booked a rental through Booking.com…
I booked a rental through Booking.com and paid the full amount of $1,188 for 23 days. However, the East coast car rentals refused to provide the car or issue a refund because I returned the previous car 3–4 days late. Booking.com also stated that a refund is not possible. 13.01.2025 Thank you for your response. I would like to address a concern regarding the inconsistency in your actions. After I returned the vehicle, I was informed that I had been blacklisted in your system, and you refused to honor a booking made via Booking.com. However, a few days later, I made a booking directly through your website, and a vehicle was provided to me without issue. This discrepancy raises questions about the application of your policies. Could you please clarify how such an inconsistency occurred and provide an explanation for the differing treatment of bookings? 17.01.2025 Thank you for getting back to me. I really appreciate that you provided the car again with a $500 deposit when I booked directly through your website. However, I feel the same approach should have been taken when I booked through Booking.com. As someone who’s been a customer for a long time, losing $1,188 feels really unfair. Don’t you think this could have been handled better?