Sinnis Motorcycles
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Mansfield Motorcyles dearship
Let me start by saying I have had a good experience of Sinnis Motorcycles so far and the dealer in portsmouth was excellent. My Issue has been with the dealer in my local town and in no way reflects of the sinnis brand. I purchased a brand new Sinnis shuttle at the end of 2023 for my wife. We got it from a dealer in Portsmouth who was really good. they sorted it out and didn't have a single issue. For the money, the bike seems really good. As we no longer go to Portsmoth we had to get it "serviced" by Mansfield Motorcycles which which is supposed to be a Sinnis dealer and was a big mistake. When we booked the service were were told it was a plug, oil and filters change with a full inspection of the bike, suggesting a "nut and bolt check". I will clean and check the bike most weeks, as i do with all my other bikes as want them to be good for the roads in the local area. Unfortunately, after the bike was returned for the "service" my wife took it to work and after riding it about 8 - 10 miles the top box and rear rail came loose and nearly fell off the bike. I had to take time from work and drive to sort this out. On getting there I could see 1 of the 4 retaining bolts was missing, 1 was sheared off and the other 2 were loose and almost out. I removed the box and took it home so my wife could still use the bike and called Mansfield Motorcycles. The guy I spoke to (I assume, is the mechanic) said "Bring it in and I will sort it".. This was arranged for the next week. On taking it in there was no mention of a charge or costs for the job. However, when going to collect the bike later another male was there ( I assume he was the owner). Straight from the start, he was trying to deflect the blame and responsibility for the problem. Saying "Someone has lifted the bike on the top box" and "It must have been loose before it came in". I was then told he was going to charge £50 for the work. We argued over this as I had not been told of the charge and it would be considered as part of the service to check the bike was in good order and that the mechanic would put all the parts removed back in a safe way. The argument went on for some time with the owner saying if we didn't pay he would keep the bike and remove parts to the value and refused to return the key This left us with no option other to pay to get the bike back. When getting the bike home I checked the repair work and found that one of the bolts that had been missing had been replaced but done in such a poor way it had actually stripped the threads inside. So it would look like this job was of poor standards and certainly not of the quality I expect for my motorcycles. Had I known how poor the work was from this place I would never have taken it there and certainly not paid for it to be "repaired" there. I would have taken it to one of the reputable mechanics I use to service my own bikes in the local area. IMO Mansfield Motorcycles are a poor example of a motorcycle dealer and let the biking industry down with poor work and bad customer service