AERCAR Rentals
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This was the worst car rental…
This was the worst car rental experience ever. We had never encountered the fact that the drop-off point could be outside the airport and could not imagine how inconvenient it could be. Firstly, no one arrived at the meeting place at the appointed time and only after 45 minutes, when the agent of another service contacted the representatives of AERCAR, the shuttle came for us. They explained it to us by the fact that we did not specify the flight number, but I specifically indicated that we wanted to pick up the car at the airport at 13.00. And if we arrived at the airport by bicycle or in any other way? Secondly, we had to leave a deposit in the amount of 1000 euros as a guarantee of the insurance amount, in case of an accident, since we arranged the rental through CarJet and, accordingly, the insurance through this company, we also did not know about this condition and could not have known about it. Thirdly, the car is quite old and not in the best condition (the brake pads are worn out so much that they have already been fastened), the bottom of the trunk was knocked down, there was mold under the floor mats. If we had not paid for the rental, we would not have taken such a car. Returning the car was much easier, but still not very convenient when it is far from the airport. Next time I will be more careful when choosing a car rental company.