Princess Cruises
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ABSOLUTE WORST CUSTOMER SERVICE!
We have sailed with 6 different cruise lines and Princess Cruises has THE ABSOLUTE WORST CUSTOMER SERVICE! The customer service to which I'm referring is by phone. Once we finally got on the cruise ship, the customer service was great! Every Princess Cruise employee on the ship was friendly and wonderful! But prior to the cruise, their phone customer service is by far the worst of any cruise line. Their phone customer service reps are uniformly cranky, rude, curt and unprofessional. Between 2 cancelled cruises (due to covid), I talked to at least 6 different phone customer service reps, and all but one was terrible. There was one who was very, very kind. We liked her. But even their Cruise Vacation Planners are horrible. We were assigned one by the name of Azra Ghouse and she was also terrible! She was curt, impatient and unfriendly every time I called to ask her questions about booking a cruise. And after we booked our cruise, I called with one more question about covid testing and she was still curt, impatient and unfriendly. In addition to their Cruise Vacation Planners, any time I called Princess Cruises with questions about payments, scheduling, documentation, etc. the phone reps were always cranky, rude, curt and unprofessional. Again, it wasn't only one or two reps. Due to covid cancellations, I talked to at least 6 different phone customer service reps and all were terrible! I will not be recommending Princess Cruises to anyone.