RI
Riviera Travel
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No immediate email confirmation
Using the website to make the holiday booking was quite straightforward. The thing which let it down for me was the lack of a confirmation email after taking my money and having to wait 24 hours for it to arrive. The website gave me a booking reference but no immediate email with that detail. I had noticed that there was a warning that you may have to wait until flights were booked with the carrier before confirmation was sent. A email with that information would have been more reassuring.