Help Medical Supplies
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Rude, unknowledgeable and unprofessional
Avoid this company if you need an expensive product like a non invasive ventilator as they only accept wire transfer, leaving you with no protection and leverage at all. They only accept unopened product for return which is ridiculous as how would you know if it is functional or not without opening the box?? On top of that, if you are lucky not opening the box, a 20% restocking fee will be charged. I ordered a Trilogy 100 as my mom is in need of the ventilator. She has never used any ventilator but her doctor prescribed this machine. First, when I asked them whether a mask is required, they said no and only cannula was required. When I received the product, I found I was unable to use it without a mask. Then I ordered the mask from them. I thought that would be all I need and nobody told me a tubing was required until I found out that I was still unable to use it without the tubing. Given the back and forth and their errors, I decided to return the never used / completely new ventilator. When asking about the return, I was told it cannot be returned as the box is open. The respiratory therapist Alex is very rude, unknowledgeable and unprofessional with no empathy. He kept saying that I did not order the mask from them, which I did! And he kept saying that "most people buy the tubing and mask before the machine" to blame me for their mistakes.