Hazelton's Canada
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if I could get away with zero stars I…
if I could get away with zero stars I would! I sure wish I had seen this website prior to ordering from Hazelton ‘s. I placed my order on December 20, and received an immediate confirmation email as well as the money being taken out of my credit card right away. When I read through the confirmation email at the very end there is a warning about delivery being delayed if orders were not received before December 16. Again this was after I placed the order and they took my money. However the confirmation email also stated that the delivery would arrive within 4 to 7 days. Two weeks later I emailed the company because as everyone who has written a review here knows, you cannot get through to a live person, and asked about a refund because now it was well past the seven days. Funny how suddenly they were able to get in touch with me right away. In the email they stated that I would not be getting a refund because that was their policy. I again responded asking when delivery would be. A week later I was promised that it would be delivered as soon as possible and once again the company apologized for the inconvenience. I responded requesting a number where I could speak to a live person. Two weeks later I received another email telling me that my order had been prepared but it was not retrieved as yet by the courier. Almost a week after that I again emailed stating that the order was now five weeks late and I was getting quite a bit impatient. Four days later, another email from their representative, who informed me that my order was damaged in transit. At this point it was now six weeks late and again I requested a refund. Once again my refund was refused. Two weeks ago I asked for a number or email for someone who’s actually in charge and I have had no response. This was a $250 basket for my daughter-in-law.To make matters worse, I made the mistake again, not realizing that Bloom company was affiliated. Apparently there are a few companies under the same ownership umbrella. This time the order was for a coworker, and once again without my realizing it was the same company just a different name, I have been burned. Thank goodness this time, once I received the confirmation email that stated delivery delays, I realized there would be no delivery and ordered from a reputable company. Unfortunately, I will now be battling with both to get a refund. DO NOT ORDER from here or any of their companies!