TurnKey Vacation Rentals
View company profile →
HORRIBLE Customer Service - customer is NEVER right
Horrible experience with customer service. We have had three different numbers text us, and only one person call once we reported cockroaches in a nice unit we are staying in. We’ve received nothing but excuses for all of the issues we’ve had and “we can discuss compensation for this once your stay is complete” - really? So they do not want to help their customers right away. They kept asking if we will allow someone to come by unaccompanied - what for? With our personal belongings and dog, we need to be there as well. When we got to the unit it was filthy, once I mentioned I received “based on prior reviews it is very clean” - I sent pictures and they were ignored. Crumbs and dust everywhere. All surfaces were sticky. Just because prior reviews say this unit is clean, does not mean it was cleaned to that standard before our stay. When we reported cockroaches we were told it was from the construction on a rotted wall outside, and that cockroaches are common in Florida…. I live in the South, and have never had issues. When we reported the construction and asked for a timeline it took 36 hours for a response from the “Home Care” team. They said they can’t do anything about it because it’s out of their control. Wouldn’t it be a property management companies job to communicate with the resort to ensure they knew? Any other company would’ve offered to move us. Instead we were told they couldn’t do anything. Construction started at 8am and didn’t end until 4 or so, it was so loud we couldn’t think, let alone rest. Thanks to TurnKey, we had a not so great first vacation after two years of staying home. The beach time was incredible, but customer service with our rental was depressingly terrible.