Apex Car Rentals Australia
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Extremely BAD Customer Service!
I booked a car online, and received an email confirming my booking. The email stated that I would need a credit card for the deposit/bond on the vehicle. Upon arriving at Brisbane Domestic Airport I called the number on the email to let them know we arrived. We waited over 25 minutes for the shuttle to pick us up, and then it spent ages detouring via the international terminal. We finally got to their office and they checked our booking. The Apex employee said that as we had elected to pay for the hire on the Debit card that she would need a credit card for the bond. I handed over my American Express card, and was told, "Sorry, we don't accept American Express!". Before leaving Melbourne I had reviewed all of the paperwork and website, and nowhere did it say that they did not accept Amex! She said that even though the credit card bond was $500, if we didn't have another credit card, we could pay them $800 Cash! As we were travelling on a shoestring budget, so that my daughter could compete in the QLD State Climbing Championships which was a requirement as part of her training to represent Australia in the World Champs, there was no way we had that amount of money to tie up in their account! If their non acceptance of Amex had been detailed on their website, or in the confirmation email, I could have arranged the bond on another credit card prior to arriving! As they had stuffed us around for so long, we ended up having to catch a very expensive Taxi to the competition venue, and only just made it with 5 minutes to spare!! Definitely not the way to start the day of a State level comp!! Very UNHAPPY!!!!!!!